Shipping policy

Shipping Policy

Thank you for shopping with San Antonio Express-News. Because many of our products are made-to-order, please review the information below before placing your order.

Production Time

Many San Antonio Express-News items are printed and fulfilled on demand. Please allow 3–7 business days for production before your order ships. Production times may vary during peak periods or holidays.

Shipping Rates

We offer flat-rate shipping to the following regions:

  • United States
  • Canada
  • United Kingdom
  • Europe
  • Australia & New Zealand
  • Japan
  • Brazil
  • Rest of World

Shipping rates are calculated at checkout based on your delivery region.

Estimated Delivery Times

The following are estimated delivery timeframes after your order has been produced and shipped. These are estimates only and are not guaranteed.

  • United States: 3–5 business days
  • Canada: 5–10 business days
  • United Kingdom & Europe: 5–10 business days
  • Australia & New Zealand: 10–20 business days
  • Japan: 10–20 business days
  • Brazil: 10–20 business days
  • Rest of World: 10–20 business days

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website.

International Orders — Duties & Customs

International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. San Antonio Express-News has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

Shipping Delays

Delivery timeframes are estimates and may be affected by carrier delays, customs processing, weather, or other factors outside our control. San Antonio Express-News is not liable for delays once an order has been handed to the carrier.

Questions?

For shipping inquiries, please contact us at hnp.stores@hearst.com.